Problems with sending or receiving emails
If you are suddenly experiencing difficulties with sending or obtaining e-mails with your BigPond account, it might result from among these 3 feasible reasons:
1. Your BigPond password no longer meets the lowest standards.
The password demands altered when we began migrating clients to the brand-new mail platform held by Microsoft. Previously called Windows Live today branded as Outlook.com. Consequently these demands are slowly being implemented, so this is the initial point to check. Passwords must be in between 8-16 personalities long and consist of at the very least one of each character kind: reduced situation, top case and characters. If your password does not fulfill these needs, please visit through My BigPond to change the password as well as update your email application.
Currently accepted characters are ASCII values 33-126:
- Letters A-Z
- Letters a-z
- Numbers 0-9
- Symbols . (full-stop), _ (underscore) and - (hyphen)
[Note: after logging in, some clients will certainly be redirected to My Account and also require to do the complying with steps to then pick Account Providers then My BigPond from the food selection located at the top right of the page.]
2. You are using outdated settings.
The web server setups have altered for clients still on the original BigPond mail system in addition to those on the new mail system over the previous few months.
The current e-mail settings for both mail platforms can be located on the table below. If you doubt which mail system the mail box is on, this can be verified by logging in right here:
It is recommended for the BigPond mail boxes held on Outlook.com make use of the IMAP setups. If your e-mail app offers you the alternative of Hotmail, Windows Live or Outlook.com when including your account, this will automatically use IMAP which will certainly enable your mail to synchronise throughout all tools.
For those that need to make use of POP on the Outlook.com platform, this might need to be enabled within webmail first.
3. Your account has been identified as a source of spam.
If you are getting mistake messages describing Spamhaus, there is a much more comprehensive explanation below.
As component of the battle against spam, your account might be suspended if your account has been jeopardized.
In this circumstances it is suggest that net safety programs are upgraded and all tools scanned. Once it has actually been validated that your devices are clean, after that call our Technology Assistance Team to ensure that this can be reactivated. You will certainly be given a new password, and also it is essential that you transform this utilizing the guidelines, and also is different to any type of previous passwords.
It is additionally advised that clients log right into webmail and also confirming that there are no unexpected e-mail forwarding or respond to setups set up.