How do I fix a problem with my Telstra Mail®?

You can use Telstra’s Smart Troubleshooting tool to quickly identify an email problem and get simple instructions to fix it. The tool works with many popular Mac and Windows mail programs.

Which email programs can it help me with?

• Microsoft Outlook
• Mac Mail
• Windows Mail

Can it find my POP3 details?
Yes - the Smart Troubleshooting tool can provide all POP3, IMAP and SMTP details for use with mobile phones and tablets
What if it can’t solve my problem?
If you’re still having trouble, contact us on

0872-000-111

Need more help?
Mail at

[email protected]

IMAP settings
Account type:
Account type: IMAP

Incoming server details:
Incoming server address: imap.telstra.com
Incoming server port: 993
Encrypted connection: SSL

Outgoing server details:
Outgoing server address: smtp.telstra.com
Outgoing server port: 465 (recommended) or 587
SMTP authentication: On
Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password:
User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
Password: Your Telstra email account password - REMEMBER it’s case sensitive.
Other settings to check:
Make sure ‘Outgoing server requires authentication’ is ticked.

POP settings
Account type:
Account type: POP3

Incoming server details:
Incoming server address: pop.telstra.com
Incoming server port: 995
Encrypted connection: SSL

Outgoing server details:
Outgoing server address: smtp.telstra.com
Outgoing server port: 465 (recommended) or 587
Authentication: Yes
Encrypted connection: SSL/TLS on port 465 (recommended) or STARTTLS on port 587

Username & Password:
User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
Password: Your Telstra email account password – REMEMBER it’s case sensitive.

Other settings to check:
Make sure ‘Outgoing server requires authentication’ is ticked

BigPond Email settings
Please note these settings are for older BigPond Email accounts.

Account type:
Account type: POP3

Incoming server details:
Incoming server address: mail.bigpond.com
Incoming server port: 995
Encrypted connection: SSL

Outgoing server details:
Outgoing server address: mail.bigpond.com
Outgoing server port: 465 (recommended) or 587
Authentication: Yes
Encrypted connection: With SSL encryption

Username & Password:
User name: Your Telstra email address - ending in ‘@bigpond.com’, ‘@bigpond.net.au’ or ‘@telstra.com.’
Password: Your Telstra email account password - REMEMBER it’s case sensitive.

Other settings to check:
Make sure ‘Outgoing server requires authentication’ is ticked.